Cancellation & Refund Policy

Request cancellation early

Submit a cancellation request as soon as possible using the Cancel / Refund Order page. Once order preparation or shipping begins, cancellation can depend on the current order stage and applicable carrier rules.

Order preparation

Gigglori coordinates any eligible cancellation action with the connected fulfilment and delivery services. Availability of cancellation depends on the current preparation and shipping stage.

Paid orders

If you already paid, submitting a cancellation request does not itself return money. Gigglori first reviews whether the order can be stopped and what amount is refundable. Once the customer refund is approved, the refund is processed through the applicable payment workflow and provider processing time may apply.

Already processing or shipped

If order preparation or shipping has started, an automatic cancellation may no longer be available. Gigglori may place the request into manual review. Do not refuse or return a parcel unless customer support confirms the correct next step.

COD orders

Cash on Delivery orders may be held for verification before fulfilment. Gigglori may cancel suspicious, unverified or unreachable COD orders before dispatch.

Mandatory rights

Nothing in this policy is intended to remove consumer rights that cannot lawfully be excluded in the market applicable to the transaction.